WE EXCEL IN
ALL THINGS PDR
MISSION STATEMENT
Dent Concepts has a corporate mission that is aggressive, insurance-friendly and automotive industry-related: We will provide the National/International insurance and automotive industries the most competitive, comprehensive and diversified Paintless Dent Repair, Overspray Removal, Reconditioning and Appraisal Services. We will assure success, cost efficiency and competitive practices in all business relations and partnerships.
DENT CONCEPTS BEGINNINGS
Dent Concepts is a leader in the insurance & automotive industries and continues to be one of the top service providers with the largest National and International Certified Technician Database. We offer a diverse range of services that are widely used and customized within the Automotive and Insurance Industries.
Dent Concepts, LLC and subsidiaries serve customers, insurance partners and automotive industries in all 50 states and over 10 countries.
Dent Concepts was established in 1998 in North Providence, RI, with a vision to service Rhode Island as a local paintless dent repair company. After experiencing early success, Dent Concepts, LLC grew into a corporate structure servicing the northeast insurance personal lines market, automotive manufacturers, and rental/fleet markets. We continued to expand our services and provide subcontract work to several PDR providers within the United States. In 2009, Dent Concepts, LLC opened offices abroad throughout Europe and Australia.
In recent years, we have actively diversified our corporate structure, creating and implementing Overspray Removal, a Reconditioning Subsidiary and automotive PDR/ Conventional Appraisal services.
Overspray Removal & Reconditioning Services:
Providing state of the art and industry-leading services. The company is owned solely by Dent Concepts, LLC and operates under the name Allied Overspray Services. The services range from auto, houses, marine, recreation vehicles to trucks, etc.
Appraisal Services:
Providing guaranteed Paintless Dent Repair estimates for personal and commercial lines Paintless Dent Repair, Overspray and Property losses.
SIU Assistance Services:
Helping to identify and assist clients with Special Investigative Unit (SIU) claims. (ex. manufactured hail)
Commercial Services:
Providing commercial insurance services including auto, buildings, fleet services, manufacturing services, etc.
FROM ESTIMATE TO
FINISHED REPAIR
Our process begins when we receive a claim from our insurance partner. Within 4 hours of receipt, our call center makes the initial contact with the customer for an appraisal appointment. The entire process is monitored by our proprietary managements systems. If the customer has a question about their claim at any point in the process, an 800 number is provided to call for information.
Our PDR repairs are guaranteed to be completed in 48 hours. We are customer service oriented and provide a written National Lifetime Warranty for as long as the customer owns the vehicle.
Expediency and an enjoyable claim process is our commitment to insurance partners and their customers. We place a special emphasis on clear communication. From the beginning to the end of the repair process, we keep the customer informed about expectations and outcomes.
Our goal is 100%
customer satisfaction!
Dent Concepts recently joined the I-CAR’s Sustaining Partner program
