About Us
About DENTCONCEPTS
Dent Concepts has a corporate mission that is aggressive, insurance-friendly and automotive industry-related: We will provide the National/International insurance and automotive industries the most competitive, comprehensive and diversified Paintless Dent Repair, Overspray Removal, Reconditioning and Appraisal Services. We will assure success, cost efficiency and competitive practices in all business relations and partnerships.
Dent Concepts recently joined the I-CAR’s Sustaining Partner program.
Our process begins when we receive a claim from our insurance partner. Within 4 hours of receipt, our call center makes the initial contact with the customer for an appraisal appointment. The entire process is monitored by our proprietary managements systems. If the customer has a question about their claim at any point in the process, an 800 number is provided to call for information.
Our PDR repairs are guaranteed to be completed in 48 hours. We are customer service oriented and provide a written National Lifetime Warranty for as long as the customer owns the vehicle.
Expediency and an enjoyable claim process is our commitment to insurance partners and their customers. We place a special emphasis on clear communication. From the beginning to the end of the repair process, we keep the customer informed about expectations and outcomes.
OUR GOAL IS 100% CUSTOMER SATISFACTION!
Dent Concepts, LLC and subsidiaries serve customers, insurance partners and automotive industries in all 50 states and over 10 countries.
DENT CONCEPTS OFFERS A WIDE RANGE OF SERVICES TO TRAIN AND ASSIST AN INSURANCE COMPANY WITH THEIR SPECIAL INVESTIGATION UNIT TO THEIR AUTO PHYSICAL DAMAGE UNITS.
Dent Concept will provide internal SIU representatives at Catastrophe Drive-In centers to help inspect and identify potential SIU claims
For over two decades, Dent Concepts has been a claims management firm to the insurance industry, a logistics source during a catastrophic event to OEM’s, and a firm who organizes a repair solution on a global platform for the end user. Dent Concepts provides cutting-edge appraisal services in today’s ever-so-changing claims and insurance industry.
DENT CONCEPTS OFFERS A WIDE RANGE OF SERVICES TO HELP CUSTOMERS WITH LARGE LOSSES:
a. Commercial Lines: For policyholders that have been affected by a large loss, Dent Concepts will be involved from the FNOL. The objective is to deploy a catastrophe response team to appraise potential damages to an inventory and/or fleet. Through technological platform, Dent Concepts will receive all assignments electronically and notify the member/policyholder within an hour of receiving the claim. Our goal is to immediately deploy and provide an accurate estimate to the named insured/claimant. When estimates have been completed, the customer has the option to use us as a repair option.
b. Personal Lines: For insurance companies who have significant policies in force within an affected area, Dent Concepts can immediately set up and build multiple Catastrophe Drive-In centers that are strategically located near the epicenter of the storm’s event.
c. Reporting – We will provide the following when assigned to an event:
Dent Concepts offers an appraisal, repair or combined solution to process vehicles that have been damaged by a hail or windstorm, as well as a loss created by overspray. We will be efficient, lean, safe, and transparent during the process.
Manufacturing Plants – Assistance with appraisals, repairs or as a combined solution. Such benefits are:
The automotive supply chain has seen significant growth. Sales volume has almost doubled in the last 10 years. The increase can not only be associated with economy improvements but the efforts to implement industry best practices to solve supply chain challenges. In the event a storm or event has caused a disruption in your workflow, we are able to assess the current scenario and immediately develop a plan for your finished vehicles logistics. We offer the following services for your managed fleet:
Technology: Our comprehensive management system provides real-time reporting during the estimating and repair process. Customers are provided login credentials and able to see:
Estimating and Repairs Process Overview
Trucking and Rail Management
Web and Mobile Solutions
Accounting Interface
Dealerships who have experienced a loss can use our services to write and review estimates, as well as an option to choose Dent Concepts as a repair solution.
Benefits:
For rental fleets that have experienced a large loss, we offer services to appraise and repair vehicles in a quality, accurate and efficient timeframe. This allows the rental provider to get their vehicles back on the road, so they can rent to customers who have experienced a loss on their personal or commercial vehicle.
Benefits:
